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Frequently Asked Questions

Common Questions

Why do I need therapy?

Therapy can be a pivotal step towards living the life you want to live. Therapy can help provide problem-solving skills, coping skills and ways to communicate better in relationships. A lot of our client tell us that they would recommend friends and family to attend therapy due to the positive impact in has on their life. Therapy isn’t necessarily a walk in the park. Sometimes you may come in angry and leave session still feeling anger. Sometimes you may even leave therapy sessions in tears. This is all part of the process of therapy. We have to sort through problems, emotions and issue that arise in order to develop insight into our own behaviors.

For more information about the benefits of Psychotherapy, read this article by!

Why do people need therapy?

People seek psychotherapy for numerous problems they face in their life. They may be going through a crisis, a major life transition, feelings of anxiety, feelings of depression, or have a lot of stress in their life. If you break your leg, most likely you’ll go to the doctor to get help. A lot of people put off mental health treatment because they feel like they can handle it on their own. Sometimes people can cope with adversities in healthy ways, others do not. Putting off treatment can cause strain in your relationships, added stress in your daily life, missing time from work or school, etc. Neglecting your mental health could be costly.

What can I expect from therapy?

Psychotherapy is different for each individual. Some people come individually, other bring their significant others or family. At Willow Tree Wellness, we provide individual, couple and family therapy to adults, teens or children. Each treatment modality is different. During your first initial visit you will sign paperwork with your therapist and discuss things such as mental health and physical health history, symptoms you’re experiencing, and what you’d like to accomplish by attending therapy. You will also discuss frequency of treatment (normally beginning weekly).  Throughout this process you will work directly with your therapist to develop a treatment plan to help guide the path to your personal goals you want to accomplish.

I always hear the debate between medication and psychotherapy, what is your view of this?

Simply put, “pills aren’t skills”.  Medication will help in the beginning to help get you to a place where you able to develop insight into behavior and learning better coping skills. In the long-term we’d like to see patients ease off or discontinue medication whenever possible. However, sometimes individuals struggle from mental illness that long term medication use is necessary or needed to prevent decline in social or occupational life.  With your permission, your therapist will work closely with your doctor if you are currently taking medication or need medication in order to provide better wrap-around services.

Is what I say to my therapist confidential?

Confidentiality is both legally and ethically important to our therapists and you. In order for positive outcomes in therapy to be achieved you must have a sense of trust in your therapist. Everything you say to your therapy is considered protected privileged information. We are only able to release your information if you allow us to do so in writing.

However, Kansas law, federal law and professional ethics require therapists to maintain confidentiality except for the following situations:

  • Suspected past or present abuse or neglect of children, adults, and elders to the authorities, including Child Protection and law enforcement, based on information provided by the client or collateral sources.
  • If the therapist has reason to suspect the client is seriously in danger of harming him/herself or has threatened to harm another person.

If you have any questions or concerns about therapy, we will be more than happy to answer your questions over email or telephone. Had over to our contact page to get in touch.

Insurance, Fee, & Form Questions

How much are your rates?

Out-of-pocket costs will vary depending on your health insurance benefits, whether you qualify for a sliding scale fee, and etc. Before your first appointment you will be notified of your out-of-pocket cost for that session will be. Talk with your therapist about fees and payments and they will be about to discuss your personal situation with you.

Do you accept insurance?

Psychotherapy can be covered 100% or in part by your insurance. We will check your benefits for you before your first session. If you’d like to know your own benefits you can call your insurance company and ask the following questions:

  • Is outpatient behavioral health office visit covered?
  • What is my co-insurance/co-pay for out-patient behavioral health office visits?
  • Do I have a deductible and has it been met fully or partly?
  • Are there any limits to the number of sessions per year for psychotherapy?
  • Do I need to have prior authorization for outpatient office visits?
  • What is my co-insurance/co-pay for outpatient behavioral health office visits?

The following is a list of insurance companies we have worked with in the past and are currently working with:

  • Aetna
  • Amerigroup (KanCare)
  • Blue Cross Blue Shield
  • Cigna (including Employee Assistance Programs)
  • Coventry Health Care
  • Medicare Part B
  • Mental Health Network (MHNet)
  • ProvDRs Care Network
  • Sunflower State Health Plan (KanCare)
  • United Behavioral Health
  • United Health Care
  • United Military and Veterans (Tricare)
  • United/Optium Behavioral Health (KanCare)
  • WPPA

This is not a complete list, there are dozens more we are contracted and credentialed with. If your insurance company is not listed, don’t worry! Call our office at (316) 779-2560 and we can help figure out your benefits! Many insurance plans will also pay out-of-network benefits. You may contact your insurance company to discuss out-of-network benefits.

We know calling and checking insurance benefits can be time-consuming, confusing and frustrating at times. We are more than welcome to help figure out your benefits and answer any questions you may have! Please call our office and we will be more than willing to help!

Are there benefits of not using my insurance?

There are a few benefits of not using your insurance. First, Insurance company have a number of people examining your files to process claims, authorize insurance payments, conduct audits, print bills, etc. By not filing insurance your information stays in our office for better privacy. Second, companies can stop paying for services or put restrictions and limitations on your treatment. By not filing insurance you pay for services yourself and you decide when your done with therapy!

What about reduced session fees and sliding scale fees?

Reduced session fees for service are available on a limited basis.  Check with your therapist for more information.

What payment types do you accept?

We accept cash, check and all major credit cards for payment.  We also are able to take select Heath Savings Plan and Flex payment options! New in 2023, we will be accepting CareCredit. Verify with your therapist what payment options are accepted.

What is your cancellation policy?

If you do not show up for your scheduled therapy appointment, and you have not notified your therapist at least 24 hours in advance, you will be required to pay a no-show/late cancellation fee.  We understand emergencies happen, please talk with your therapist if you feel you need to cancel on short notice or if you missed a scheduled appointment.